If you've been suspended for some reason from mTurk, or if you suspect so, this is a good place to start. Please post your stories in this thread and the moderators and I will do everything in our power to help you.
You likely will first notice that you've been suspended because you can't log into the system, or if you get an email from mTurk that you've been suspended.
Most suspensions do not occur out of the blue, usually (but not always), they are preceded by one or more warnings via email.
1. First, immediately use the 'Contact Us' form, located at the bottom of the MTurk home page. mTurk will generally answer back within 1-2 business days and give you a 'canned response' as to why you were suspended.
2. It'll probably look like one of these :
Your account was suspended because our system detected activity on your account that may have violated the participation agreement.
Your case has been forwarded to our suspension research team to review the suspension decision.
We will follow up with you in 2 - 3 business days with our decision.
Thank you for your understanding.
We regret to inform you that we have suspended your Mechanical Turk account effective immediately. This action was taken because of a consistently low approval rating.
We regret to inform you that your Amazon Mechanical Turk account has been suspended effective immediately. Your account was closed for use of robots, scripts, or other automated methods as a substitute for your human intelligence or independent judgment to perform tasks, which violates section 3b of our Participation Agreement. You can review the complete Participation Agreement at https://www.mturk.com/worker/participation-agreement
Once all of your submitted HITs have been approved or rejected, we will disburse your account balance to your primary disbursement method. If you have questions, or believe this decision was made in error, you may email us using the Contact Us form on our Worker website.
Regards, Amazon Mechanical Turk
We regret to inform you that your Amazon Mechanical Turk account has been suspended effective immediately. Your account was closed for not providing true and accurate information about your location during the registration process, which violates section 1a of our Participation Agreement. You can review the complete Participation Agreement at
Once all of your submitted HITs have been approved or rejected, we will disburse your account balance to your primary disbursement method.
If you have questions, or believe this decision was made in error, you may email us using the Contact Us form on our Worker website
Regards,
Amazon Mechanical Turk
3. Okay, now those responses are only the first volley in a back-n-forth that you'll have to go through to get any useful information.
4. From here, you'll need to play some BS games with mTurk in order to get your can kicked down the road hopefully to someone that can actually do something.
5. Return contact the email you first receive requesting more detailed information. Also contact [email protected] and [email protected] .
6. Send them another email every day until they reply. If their reply is still vague...hit them again.
7. Rinse and Repeat.
8. Eventually, you'll get into an actual appeal process. You'll end up with a response like some of these :
Unfortunately the appeal was denied and this account will remain closed. As previously mentioned the decision is final and we would only have responded if the suspension was reversed.
Thank you for your patience and understanding in this regard.
Thank you for your patience while we reviewed your account. We’ve received your complaints and understand your concern regarding the closure of your Amazon Mechanical Turk (MTurk) account. Your suspension appeal has been reviewed, and we’ve reinstated your account effective immediately. We apologize for the delay in getting back to you. We’ve applied a $100 credit to your MTurk Worker account to compensate for the time it took us to resolve this issue.
Thank you for your participation in MTurk. If you have any other questions or concerns, please don’t hesitate to contact us.
9. Not everyone gets the $100
10. Ultimately, persistence is the key here. Never give up...from past reports (unless you've done something truly heinous) your likelihood of being reinstated is pretty good.
You likely will first notice that you've been suspended because you can't log into the system, or if you get an email from mTurk that you've been suspended.
Most suspensions do not occur out of the blue, usually (but not always), they are preceded by one or more warnings via email.
1. First, immediately use the 'Contact Us' form, located at the bottom of the MTurk home page. mTurk will generally answer back within 1-2 business days and give you a 'canned response' as to why you were suspended.
2. It'll probably look like one of these :
Your account was suspended because our system detected activity on your account that may have violated the participation agreement.
Your case has been forwarded to our suspension research team to review the suspension decision.
We will follow up with you in 2 - 3 business days with our decision.
Thank you for your understanding.
We regret to inform you that we have suspended your Mechanical Turk account effective immediately. This action was taken because of a consistently low approval rating.
We regret to inform you that your Amazon Mechanical Turk account has been suspended effective immediately. Your account was closed for use of robots, scripts, or other automated methods as a substitute for your human intelligence or independent judgment to perform tasks, which violates section 3b of our Participation Agreement. You can review the complete Participation Agreement at https://www.mturk.com/worker/participation-agreement
Once all of your submitted HITs have been approved or rejected, we will disburse your account balance to your primary disbursement method. If you have questions, or believe this decision was made in error, you may email us using the Contact Us form on our Worker website.
Regards, Amazon Mechanical Turk
We regret to inform you that your Amazon Mechanical Turk account has been suspended effective immediately. Your account was closed for not providing true and accurate information about your location during the registration process, which violates section 1a of our Participation Agreement. You can review the complete Participation Agreement at
Once all of your submitted HITs have been approved or rejected, we will disburse your account balance to your primary disbursement method.
If you have questions, or believe this decision was made in error, you may email us using the Contact Us form on our Worker website
Regards,
Amazon Mechanical Turk
3. Okay, now those responses are only the first volley in a back-n-forth that you'll have to go through to get any useful information.
4. From here, you'll need to play some BS games with mTurk in order to get your can kicked down the road hopefully to someone that can actually do something.
5. Return contact the email you first receive requesting more detailed information. Also contact [email protected] and [email protected] .
6. Send them another email every day until they reply. If their reply is still vague...hit them again.
7. Rinse and Repeat.
8. Eventually, you'll get into an actual appeal process. You'll end up with a response like some of these :
Unfortunately the appeal was denied and this account will remain closed. As previously mentioned the decision is final and we would only have responded if the suspension was reversed.
Thank you for your patience and understanding in this regard.
Thank you for your patience while we reviewed your account. We’ve received your complaints and understand your concern regarding the closure of your Amazon Mechanical Turk (MTurk) account. Your suspension appeal has been reviewed, and we’ve reinstated your account effective immediately. We apologize for the delay in getting back to you. We’ve applied a $100 credit to your MTurk Worker account to compensate for the time it took us to resolve this issue.
Thank you for your participation in MTurk. If you have any other questions or concerns, please don’t hesitate to contact us.
9. Not everyone gets the $100
10. Ultimately, persistence is the key here. Never give up...from past reports (unless you've done something truly heinous) your likelihood of being reinstated is pretty good.
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