From time to time, all of us run into a HIT, or a Requester that we feel should be contacted for one reason or another. Recently, our very own CrazyCatLady took the time to share what I think are some very professional ways to deal with this in an email to a Requester. Please feel free to copy and use this in your efforts to communicate with requesters.

The Underpaying Requester

Dear Requester,
I wanted to take a moment and thank you for the opportunity to participate in your research. However, I've noticed that you've sent the same study out several times over the last week. I thought I might let you know that the rate for your study is on the low side: in general, Amazon suggests a rate of .10/minute for work, which translates to about $6/hr.

I know it can be tough to find funding for research. Sometimes working with a group of mTurk workers can help you understand issues that might come up with getting your surveys done. I wanted to invite you to the mTurk web forum I'm part of: https://www.ourhitstop.com/. We're a hardworking bunch and would be glad to help you with strategizing about the work you have planned.


The "You're Working Too Fast" Requester

Dear Requester,
I noticed your unfortunate rejection of my work on your survey. While I understand being concerned about people not taking work seriously, I would like to point out that I spent well over (x) minutes on it which was more than enough time to read it all and respond accordingly.

Please understand: many people work on mTurk on a daily basis, taking surveys and doing other micro tasks. As such, you could say that we are well versed in the structure and semantics of survey taking. I, and others, take our work seriously. I believe if you look at others' response times you'll find that my survey duration is quite average. In fact, most experienced requesters will rely on attention checks and/or quality of responses rather than make an assumption about timing.

In addition I want to call your attention to the fact that your survey pays 1/3 the average that Amazon advises requesters to pay: that is, .10/minute. If you estimate the time to be at (x) minutes, your survey would need to pay ($0.10x) more in order to come in compliance with that advisory.

Finally, I can see that you are somewhat new to mTurk and would like to let you know of several review sites that are run for workers. If you continue to reject people based on timing rather than actual quality of responses, I'm quite certain you will find yourself listed on (TurkOpticon or Turkerview) with poor reviews, which may impact your ability to run surveys in a timely manner. I belong to a board www.ourhitstop.com, we are a group of diverse mTurk workers who delight in collaborating with requesters in order to make everyone's work easier and more productive. I hope you would consider joining us there to learn more about the mTurk culture and experience.

Please reconsider the rejection, as I believe it is unwarranted and it would only serve to reflect poorly upon both of us.


How to Invite a Requester to Our Hit Stop

Dear Requester,
Sometimes working directly with a group of mturk workers can help you understand issues that might come up with getting your surveys done. I belong to www.ourhitstop.com, we are a group of diverse mTurk workers who delight in collaborating with requesters in order to make everyone's work easier and more productive. I hope you would consider joining us there to learn more about the mTurk culture and experience. We're a hardworking bunch and would be glad to help you with strategizing about the work you have planned.



The "You can't do our HIT Because You're not in the US" (even though you are) Requester

Explanation: Sometimes we get things like this :

Dear participant,

Our survey is only intended for participants currently based in the United States. We use software to determine your location and the software has indicated that either you are not currently located in the US or that it was unable to determine your location. In case of the latter, this could be due to VPN, proxies, firewalls, or IP masking.
Unfortunately, this means you cannot take part in our study, please return the HIT.

We do apologize for any inconvenience caused and hope you’ll consider taking our surveys in the future.


Greetings,
While I certainly understand the need to narrow participants in HITS to geographical areas, your methods of establishing the whereabouts of workers is obviously flawed. Please consider another method in the future so as to not alienate the very group you are seeking. In other words...I'm in Tennessee.
Sometimes working directly with a group of mturk workers can help you understand issues that might come up with getting your surveys done such as this. I belong to www.ourhitstop.com, we are a group of diverse mTurk workers who delight in collaborating with requesters in order to make everyone's work easier and more productive. I hope you would consider joining us there to learn more about the mTurk culture and experience.